1-B Broad Street
Fax 410 756-2800
Customer Service Hours:
Monday – Friday 8:30am – 4:00pm EST
Emergency Training Associates is the parent company that owns and
operates 4 specific divisions, all serving the Emergency Services
Community. EMS Books.com has been providing Emergency Services texts and
training materials since the early 70's. FirehouseBooks. EmergencyTees
and FirehouseFoods have grown into specific divisions of ETA over the
years. A family owned and operated business, we have grown from a front
porch operation to a large warehouse. We currently carry over 5000
titles of books.
Serving the individual with the same fast
service as the big volume customers is one of our greatest strengths.
Our customers are treated personally and get fast service and discount
Our success is based on the knowledge and background of
our staff. With experienced EMT's, Paramedics and Firefighters and Law
Enforcement providers we know the language and the customer needs far
better than many big company corporate telemarketers. Keeping our
overhead costs down and treating customers well, provides us with the
best advertising there is, satisfied customers that return and recommend
us to others.
We are proud to support and serve most National
organizations assisting them in providing products to their members and
obtaining support for the operations of these important groups. We
encourage you to learn about, join and support these organization and to
participate in shaping the future growth and professionalism of
Emergency Services today and in the future.
Please feel free to
contact any member of the ETA service team with your comments,
suggestions or ideas. We are dedicated to serve you. How are we doing?
Why can't I order from your site?
customers can't order from your site, the problem is almost always that
they can't make a secure connection to the server. To test whether this
is the problem, have them go to
(note the s after http) and see if they
get through. If someone can't get through to Microsoft either, then the
problem is on their end.
There are two possible reasons people
can't set up secure connections. They could have a really ancient
browser, in which case they should get an upgrade.
They could be
behind a corporate firewall that won't allow secure connections. In that
case the solution is either to ask the network manager to fix the
firewall, or to order from a computer outside the firewall.
What kind of security does your site use?
use the Stronghold secure server, currently the second best selling
secure server software, and in our opinion, technically the best
product. It supports industry-standard 128-bit SSL encryption.
Why do I get a cookie?
What they are
A cookie is a piece of data that a Web server gives
to a Web browser. When the same browser asks the server for another
page, it includes the cookie with the request. This lets the server know
when a sequence of clicks all come from the same browser.
that is all cookies do. Using cookies doesn't give the server any
personal information about the person visiting the Web site.
Why we use them
shopper's shopping basket. When someone arrives at a store, we give them
a unique cookie. When they click on an Order button, we use the cookie
to decide what shopping basket to put the product into.
code in the URL for each visitor), there is simply no way to make a
shopping basket work; unless the server has some way to tell that two
clicks on the Order button are coming from the same browser, it has no
way to know that both orders should go into the same shopping basket.
that Yahoo! doesn't store any information in the cookies themselves.
The cookies are simply ids. Any information that shoppers enter when
placing an order is kept on our servers; the id in the cookie is merely a
For more information on cookies, please visit the following sites:
An Article on Cookies from HotWired
A Description of Cookies from Netscape Technical Support
The Yahoo! Diectory
Why does it say I am being redirected to an insecure page?
the consumer places the order, we send them back to whatever page they
last viewed in your site (or some other page you specify). The order
form is secure, and the regular site pages aren't.
redirect from a secure to an insecure page, the browser issues a
warning. And unfortunately, all the security warnings issued by the
browser sound equally terrifying, whether they are really important or
(as in this case) not.
Any customer ordering or providing
custom-imprinted merchandise from or to Emergency Training Associates
(ETA) or any of its divisions, represents and warrants to ETA that he or
she has the unrestricted right and authority to use, copy and
distribute each copyright, trademark, service mark, trade name, logo,
statement, portrait, graphic, artwork, photograph, picture or
illustration of any person or any other intellectual property in the way
it is applied to merchandise. Purchase of merchandise from ETA in no
way, shape or form grants a customer permission to reproduce logos, nor
does it transfer, grant, or lease ownership of any logos or trademarks
to a customer.
To use any logo a customer MUST have written
permission from the registered owner of the logo or trademark, or be an
authorized agent or affiliate of the registered owner of the logo. A
customer may NOT use any logo in a manner that may infringe copyright
laws. A customer also may NOT use any logo in a vulgar, illegal, and/or
unlawful manner. ETA assumes no responsibility for damages or any wrong
doing that the purchaser may cause using a logo. ETA shall not be held
liable for the unauthorized, improper, or illegal use of any logo or
trademark that is applied to merchandise purchased through ETA. ETA will
also not accept responsibility or liability for the actions of clients
who have misrepresented their ownership of licenses or trademarks. ETAs
will reserve the right to refuse orders from any customer who has
violated or otherwise infringed upon the intellectual rights of others.