by: Jack W. Snook, Jeffrey D. Johnson, Dan C. Olsen, John Buckman ©1998 Published by: IFSTA This book looks at the challenges volunteer firefighters face in the twenty-first centur and focuses on improvement of customer service. The text includes the history and background of volunteer firefighters, planning for the future, explaining why people volunteer, and evaluating a fire department and model programs. Recruit-Training-Maintaining Vol Firefighters 3E Published by: IFSTA |
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