An organization’s only strategy in the face of shrinking resources is to make the most of its most valuable resource: its employees. ICMA’s newest edition of its best-selling text Effective Supervisory Practices: Better Results through Teamwork arms today’s managers with a powerful tool for improving productivity, implementing quality management, and reengineering work processes. Effective Supervisory Practices was written for experienced supervisors who want to become more effective managers and for new supervisors who want to learn supervisory skills. Packed with concrete, proven strategies for increasing productivity and efficiency and encouraging excellence, this easy-to-read book addresses all the challenges facing today’s local government supervisors. It covers all aspects of supervision -- from planning and organizing to evaluating performance, from motivating employees and building a work team to addressing disciplinary problems and ethical complexities. Effective Supervisory Practices’ emphasis on teamwork underscores one of the secrets of good management: empowering people to work together toward common goals and objectives. And for more than ten areas of management, it outlines specific suggestions so that you, as a supervisor, can learn to do a better job of getting work done with and through others. This book serves as the core text for the group course Effective Supervisory Skill Building, which is designed to help you and your local government provide better services to the residents of your community. Jointly or, as a set, the book and course materials bring together basic principles of supervision, findings from behavioral studies and other research, and practical guidelines for improving your supervisory skills and applying effective supervisory practices on the job. [Course will be available October 2005.] Cutting-Edge Theories, Practical Examples While retaining all the valuable information, guidance, and examples that made the first three editions so popular, this book has been comprehensively revised for the unique characteristics of today’s local government workplace. It incorporates the latest information on leadership, organizational change, values and diversity, interpersonal relations, communication, management, and ethics into a sound framework for supervision. The text focuses on generic principles of supervision, paying particular attention to those issues that affect public servants working with citizens, fostering a positive public image, understanding the local government budget, and dealing with regulations that affect local governments. The result is a unique blend of theory and practice based on ICMA’s many years of research and experience in local government management. This updated fourth edition addresses new trends that supervisors are likely to encounter: quality management, an emphasis on customer service, increasing diversity in the workplace and community, recent legislation that will affect their responsibilities, and the ethics of public service in the face of increasing distrust in public servants. From this text, supervisors will learn how to deal with common problems and tricky situations, such as implementing change, managing time and stress, and giving constructive feedback. More importantly, supervisors will learn how to foster an environment that will enable them to avoid problems before they occur by providing leadership and vision, establishing self-discipline, fostering teamwork, and maintaining open lines of communication. One of the hardest things for many supervisors to do is to adapt when changes transform the very nature of their jobs. The fourth edition has been designed to help supervisors who are striving to keep pace with changes in the workforce and in the community. Using this up-to-date and practical text, supervisors will learn skills that will enable them to prepare themselves and their employees for change and to capitalize on new opportunities as they arise. New Supervisory Situations: Theory in Action The fourth edition also offers invaluable additional material at the end of each chapter: “Supervisory Situations.” These short vignettes provide wide-ranging examples of supervisory problems designed to stimulate individual reflection and group discussion. Now it’s easy for you to apply the information in the text to real-life situations in local government. With the help of Effective Supervisory Practices, anyone can learn the skills and behaviors that result in effective supervision. Take a step closer to providing your citizens with high-quality service by building good relationships with employees, strengthening their willingness to work harder and better, and gaining the fundamental skills that every supervisor needs to practice in order to be effective. by: ICMA ©2005 Published by: ICMA |
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