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by: Mary L. Tucker, Anne M. McCarthy, Douglas A. Benton ©2002 Published by: Prentice Hall Offers a hands-on approach to understanding the key points of human relations, and how to manage yourself and others-paying attention to emotional intelligence. For anyone in the 21st century workplace-and especially those who want to be successful there. From the Back Cover This book offers a hands-on approach to understanding the key points of human relations, and how to manage yourself and others—paying attetion to emotional intelligence. It features a conversational writing style and experiential exercises that reinforce the theory presented in the book, and allow users to practice the techniques they have learned from it. A four-part organization covers huan relations, developing professionally, interacting effectively with others, and contemporary. Required reading for the MA Civil Service Chiefs Exam The Human Challenge: Managing Yourself and Others in Organizations by: Mary L. Tucker, Anne M. McCarthy, Douglas A. Benton ©2002 Published by: Brady / Prentice Hall |
